Service Level Overview

We target 99.5% monthly uptime for the production application, excluding scheduled maintenance announced in advance and factors outside our reasonable control (including third-party network or cloud outages).

This summary is for transparency and does not create contractual service credits unless agreed in a separate enterprise agreement.

We may perform maintenance during low-traffic windows. Critical security patches may be applied without notice when necessary.

Standard support: acknowledgement within one business day for non-urgent issues submitted to support@solarchos.com.

Urgent production outages: best-efforts prioritisation during Australian business hours.

Enterprise customers may have enhanced response times under a separate support schedule.